Define, Measure, Analyze, Improve, Control. Incremental process improvement using Six Sigma methodology. See DMAIC Methodology
DMAIC refers to a data-driven quality strategy for improving processes, and is an integral part of the company's Six Sigma Quality Initiative. DMAIC is an acronym for five interconnected phases: Define, Measure, Analyze, Improve, and Control.
Each step in the cyclical DMAIC Process is required to ensure the best possible results. The process steps:
Define who customers are, what their requirements are for products and services, and what their expectations areDefine project boundaries the stop and start of the processDefine the process to be improved by mapping the process flow
Define the Customer, their Critical to Quality (CTQ) issues, and the Core Business Process involved.
Develop a data collection plan for the processCollect data from many sources to determine types of defects and metricsCompare to customer survey results to determine shortfall
Measure the performance of the Core Business Process involved.
Identify gaps between current performance and goal performancePrioritize opportunities to improveIdentify sources of variation
Analyze the data collected and process map to determine root causes of defects and opportunities for improvement.
Create innovate solutions using technology and disciplineDevelop and deploy implementation plan
Improve the target process by designing creative solutions to fix and prevent problems.
Prevent reverting back to the "old way"Require the development, documentation and implementation of an ongoing monitoring planInstitutionalize the improvements through the modification of systems and structures (staffing, training, incentives)
Control the improvements to keep the process on the new course.
From GE's DMAIC Approach, http://www.ge.com/capital/vendor/dmaic.htm
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